In previous posts, we’ve shared some expert opinions for getting started with digital transformation, as well as some recommended reading on the topic. And while technology gets a lot of the attention, the truth about transformation is it has more to do with people. ‘Transformation’ means change. Change is hard. So I’ve compiled a handful of articles of interest to any leader responsible for change management within their organization.
“With serial transformations becoming the norm, a key strategic question for any corporate leader is, How can we make our next transformation flourish?”
In this piece from HBR, N. Anand and Jean-Louis Barsoux lay out some common ‘transformation traps’, including getting distracted by too many priorities. Read more
Even with the best of intentions, many organizations are simply not set up to manage change well. Consider the organizational design of your company – is it nimble or is it rigid? Do change mandates come exclusively from the top, or are individual team members empowered to contribute ideas and find solutions? You can communicate about change all you want, but it will continue to be painful if your company is designed for stability instead of agility. Read more
Change is hard, and it’s also inevitable. And perhaps one of the hardest things to change is the experience your customer has throughout the course of their interactions with the various touchpoints of your business. If you’re having trouble getting your team to adopt the change you want to see, your organization may be experiencing change fatigue. Have a look at these 12 principles of customer experience change management, expanded from Dr. John Kotter’s 8-step process for leading change. Read more
It’s not enough for CIOs to address the technical components of change. An effective change management strategy must address a company’s culture, not just its processes. CIOs will have to work collaboratively with the rest of the executive team to enact meaningful, permanent change beyond IT.
“…it’s not necessarily the competition that’s going to change the way you do business, it’s the customer.”
Some projects, when executed successfully, have the potential to take your business to the next level. Those same projects can be disastrous for a company if they fail. In this piece, Andy Crowe list five best practices to follow to make sure your change management initiative is successful. Read more