24/7 service teams with follow-the-sun coverage, including experience managing platforms, vendors, software releases, user support, security reviews, etc.
Large technology department focused on outsourcing while ensuring platform specific capabilities
To balance the need for immediate expertise and response time for technical platform needs while optimizing costs. This requires a balance of near shore technical specialty and offshore ‘horsepower’ to manage broader platform operations.
Bring NetEffect’s Managed Services operation to bear on platforms post go live. Working with the Development team and the client IT organization, we were able to build out a cost effective operations support model while ensuring close ties to the resources with the deep technical knowledge for the platforms.
Higher effectiveness of operations and new innovations being identified through the partnership of client management, development and managed services that would otherwise not have been possible.